Our Mission Statement
Primary Care of Western New York seeks to improve the health and well-being of our patients by providing compassionate high quality care and support.
We will get to know you, your condition, family history, risk factors, and other important conditions that can influence your health and care.
We will make healthcare decisions together based on what is best for you. We will coordinate your care across multiple settings. Your care team will help you understand available options and a care plan will be developed specifically for you.
You will be given, at the end of every visit, a summary of your visit for that day. We will go over your medications and give you clear instructions of what is expected of you and how to achieve your treatment goals.
We will follow-up with you to ensure appointments are set and goals are reached. Our goal is to help you live the healthiest life possible.
We ask that you play an active role in your healthcare. Learn about your condition and what you can do to stay as healthy as possible. Understand how certain habits and lifestyle choices can impact your health.
Participate in following the care plan we have tailor made just for you. Take you medications as directed and follow any exercise and diet goals we have set together for you.
Keep your care team informed about your history and any symptoms or changes to your health. Please make sure we are aware of any care you have received outside our office. This will ensure that your care is properly coordinated so that we can help you achieve your healthcare goals.
You can request prescription refills, ask for an appointment, or have access to your medical record anytime through our online access patient portal.
Need an urgent appointment?
Call our office before going to an Emergency Room or Urgent Care Center. After normal business hours, please call the office at 716.839.8000 to be connected to our answering service who will contact the provider on call. Your call will then be returned.
New York State Smoker’s QuitLine
New York State HopeLine
- Offering help and hope 24 hours a day, 365 days a year for alcohol, drug abuse, and gambling problems.
- Caring Hearts Transportation: 716-457-3051
Office of the Aging / Meals on Wheels
- Wyoming County: 585-786-8833
- Cattaraugus County: 716-373-8032
- Erie County: 716-858-8526
- Alleghany County: 585-268-9390